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Grievance Redressal Policy
Last updated: May 2026 · Version 1.0
Established as mandated by Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020, and the IT (Intermediary Guidelines) Rules, 2021.
Registered Entity
- Entity:
- GIGAHAT (Prop. Rakshith Kumar B)
- GSTIN:
- 29GSHPB6172F1ZL
- Udyam:
- UDYAM-KR-25-0105957
- Status:
- MSME-registered E-Commerce Operator under Section 24, CGST Act 2017 · Bengaluru, Karnataka, India
Grievance Officer
Name:Rakshith Kumar B
Email:hello@gigahat.in
Response:Acknowledgment within 48 hours; resolution within 30 days
Commitments and Processes
1
Acknowledgment
Gigahat commits to acknowledging the receipt of any formal grievance within forty-eight (48) hours of receipt. A unique tracking ticket will be issued.
2
Resolution
Gigahat commits to investigating and resolving the grievance within thirty (30) days from the date of receipt.
3
Escalation
If unresolved within 30 days, users may escalate the matter to arbitration as defined in the Terms of Service.
Types of Grievances Handled
- DPDP Act privacy requests (data access, correction, erasure)
- ASCI violations and advertising disclosure complaints
- Intellectual property infringement claims
- Payment disputes and escrow-related issues
- Account suspension or termination appeals
- Content moderation concerns
How to File a Grievance
Users must email the Grievance Officer at hello@gigahat.in with the following information:
- Full name and registered email address
- Contact phone number
- Detailed description of the issue
- Supporting evidence (screenshots, URLs, order/campaign IDs)
- Date the issue occurred